Frequently asked questions

Frequently asked questions

Do you open for bank holidays and holidays?

Splash Day Nursery is open 51 weeks of the year, during which time full fees are payable.

How can the nursery help with paying fees?

We accept childcare vouchers from many providers, namely Accor Services, Busy Bees and Care-4. If your employer uses a different provider, the nursery
manager will be able to make the necessary arrangements. H M Revenue and Customs will be able to advise on tax credits working parents may be entitled to.

How do I know about my child’s daily routine?

At the end of the day, you will receive feedback information about your child’s day. For the babies and younger children, this will include information about their sleep times, meal times and nappy changes.

How often do you review your fees?

Our fees are reviewed each June through a structure process to look at the costs of operating the nursery. If we feel the operating costs have risen we will then increase fees. You will receive notice in August of the fee increase, with the first month of increase being August.

When do I get the nursery education grant?

Splash Day Nursery is pleased to offer 30 hours funded childcare for all eligible families. If eligible you will be entitled to access the 30 funded hours from the beginning of the term following your child’s 3rd birthday. All 3 and 4-year-olds in England currently receive 15 hours a week government funded early education. If their parents are living and working in England, 3 and 4-year-olds may be entitled to 30 hours funded childcare, which is up to 1,140 hours per year in total! Your child is entitled to the grant the school term after their 3rd birthday. The nursery is required to complete a number of forms for the Local Education
Authority. The nursery manager will identify all eligible children through the register and will apply for the grant on your behalf. Some Local Education Authorities require you to complete a form, however, this will be given to you by the nursery manager. The Nursery Education Grant will be automatically deducted from the fees and will appear on your invoice.

Who can I speak to if I have any questions regarding my child’s care and I don’t want to talk to the nursery manager?

You can talk to the head-office directly on 020 8366 7841 and they will be happy to help you.